our name:

General sales conditions apply in the following document regarding transactions made via internet on www dot homeole dot com whose owners are Home Ole Textil S.L. CIF: B-98658388 address: Martínez Valls 56, 4, 2. 46870 Ontinyent, Valencia.

what we do
www.homeole.com sells and distributes Home Textiles and fabric by the metre made in Spain.

Prices:

Every item sold by www.homeole.com will have an 21% of I.V.A. (Spanish VAT)

web updates and purchases:
www.homeole.com, reserves the right to realise modifications and updates on the products, prices, promotions, discounts and other conditions of sale contains within www.homeole.com

 www.homeole.comwill always do the utmost in order not to alter any information offered on the website through typos In the case a typo were present in any of our contents within our knowledge www dot homeole dot com will try to fix the problem as soon as humanly possible. If a purchase were to be produced based on the error within our website the purchase would be cancelled before either party is to be affected and at no cost to the client. This error would always have to be justified.

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delivery methods:
Our products will be shipped and delivered to the address provided by the client when filling the register form or order form. Products ordered through our website www.homeole.com will be sent by; private shipping agencies, currier or post office services.

shipping and delivery
Orders will be delivered by ……………………………………postal agency to the address provided on the order form filled in by the client wwww.homeole.com pays part of the shipping to help with your overall costs of shopping with us.

FREE delivery will only be under special conditions we may publish in our offers:

Mainland Spain and Islands:

Canary Islands:

Ceuta y Melilla:

canary islands
Shipping to Canary Islands depends on the timing and handling of customs; we estimate delivery time to be approx. 15 days.

tax
www.homeole.com prices include tax. Your shopping process is under Spanish Tax law that dictates all articles, and items are priced with tax included. All sales transactions are handled by Home Ole Textil S.L. c/Martínez Valls 56, 4, 2. 46870 Ontinyent, Valencia.

 payment methods.
- Bank Transfer.
- Credit card.
- PayPal.

returns policy.

1º In case of return for whatever motive not related with our company.

Our products are made and supervised to offer the utmost quality and this is our guarantee and commitment to our clients. For any reason you are not satisfied with your purchase you have 7 days upon receipt to return your purchase according to Spanish Law. (Art. 44 de la Ley 7/1996, de 15 de enero de Ordenación del Comercio Minorista modificada por la Ley 47/2002, de 19 de diciembre.)

• The product will be return in the same conditions it was received and not used in any way

Return delivery charges will be paid for by the client. To be able to make a return the product must be in perfect conditions, refund will not be made if articles are not returned in the conditions they were received in, with tags and packaging attached.

To make your return and refund possible please email us at our returns department to help with all your queries: homeole@homeole.com. Once we receive the goods and have inspected the items we will proceed to make a refund in the payment method chosen by the client.

2º In case of defect, wrong item or damages in shipping

We admit any returns and changes due to defect or wrong item delivery made by www.homeole.com and any additional charges will be paid for by www.homeole.com. Once we receive the item in our premises and can verify damage, defect or error in shipping we will promptly rectify and send free of charge the item originally ordered by the client.

Any item made to measure or cut to measure will not be refunded since it is not a standard product and all adjustments are made pre order by the client.

To make your claim or return please fill in the return and refund form below.

· Download returns form document.

Or email us homeole@homeole.com or write to us:

www.homeole.com
Home Ole Textil S.L.
c/ Martínez Valls 56, 4, 12
46870, Ontinyent, Valencia

Stating your reasons for return and/or claim.

cancellations of purchase:
At any time during your purchase you can cancel your order as long as it has not been completely processed and has left our premises. If you want to make sure your cancellation has been made please contact us on XXXXXXXXXXXXX and ask for our customer service department.

Download return document.

If you have not contacted us before your order has been sent, this will be considered a return.

Any item returned will be sent by agency or postal service paid for by the client on the contrary the item will be returned, except items returned for damages or defects

Delivery times vary according to geographical location and customs. We estimate a maximum delivery time of 10 days (except on holidays and festivities) if in any other case there is an extra waiting time to be added to your order you will be notified via email or telephone.

Once your order leaves our premises you will be notified via email to help with your tracking.

warranty

All www.homeole.com products are guaranteed for two years, from the moment they are received by the client, under Spanish Law requirements and are made with all the best quality and safety controls we have.

Any warranty will be annulled if product is misused, neglected, has been manipulated, cleaned and subjected to any other product not recommended on the label.

While warranty is justified the product will be replaced or refunded according to what is stated by law.

You will not have option to use your warranty:

• Invoice of purchase is manipulated, changed or altered.
• Product is manipulated, changed or repaired.
• Purchase receipt is not provided.

To use your warranty receipt of purchase must be provided. To receive any authentication of your warranty please contact www.homeole.com or calling us on XXXXXXXXX.

sales contract

Both parts seller and customer agree that any claim or conflict will be arbitrated by Spanish courts of law and in no case any judicial system in the country of the client.

We are a Company affiliated with CONFIANZA ONLINE and abide by it’s ethical code, in case of any controversy related to purchase, online advertising, privacy policy, data protection, minor protection and accessibility, the client may contact the resolution department based in CONFIANZA ONLINE (www.confianzaonline.es) in el Jurado de la Publicidad de Autocontrol y la Junta Arbitral Nacional de Consumo Spain.

law:

All commercial sales made by www.homeole.com are subject to Spanish law. Law stated by the articles below:

· Ley 34/2002, de 11 de Julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico.
· Ley 7/96, de 15 de Enero, de Ordenación del Comercio minorista.

In case of conflict or disagreement with the interpretation or application of the general terms of service and sales, the courts of law will resolve to use the applicable law within it’s jurisdiction.

Any buyer resident outside of Spain will also be subject to resolution of conflict by Spanish law whose case will be represented in the courts of Valencia Spain.

 

Privacy contact form

The information requested will be used to identify your consultation. This information will only be used by us and never will be made available to third parties. You agree that (nombre empresa),  keep this information in its records and informs you that you can exercise your right to access, modify or cancel it by contacting us